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Office Manager Temecula

Office Manager

Full Time • Temecula
 Join Our Team as an Office Manager with Floor Coverings International!

At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America. With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

At FCI of Temecula Valley, we are looking for an Office Manager, who will be key to the growth and expansion of this local franchise. You will help us deliver more proposals, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. 

Operations Manager Perks and Benefits:

  • Paid training
  • Full-time
  • Annual company convention (determined by the owner and local structure goals)
  • Note: Health benefits currently not available 
Responsibilities:
Customer Management

  • Develop trust with customers by living our Core Values all day and every day.
  • Create raving fans by providing extra-mile service
  • As soon as possible, convert leads to appointments by scheduling appointments for the sales team
  • Follow up on open proposals as needed
  • Keep the showroom and office organized and presentable
  • Resolve customer conflicts
Marketing

  • Assist in the development, management & delivery of local marketing tactics
  • Support and participate in home shows as needed
  • Support and implement local marketing efforts as needed
Operations (Production)

  • Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders
  • Order all products needed for jobs accurately and follow up on delivery
  • Schedule the job to meet the schedule of customer and installers
  • Communicate with installers and customers on start dates and times
  • Discuss and obtain written permission for any changes in contracted work
  • Confirm scope of work and compensation with installers prior to start of job
  • Update Salesforce/production board daily with status of job and upcoming schedule
  • Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done
  • Communicate job progress daily
  • Deliver on expectations contracted in the sales process
  • Manage job to hit profit objective
  • Consistently search for installers that can offer a better experience to our customer with more reasonable rates
  • Resolve conflicts and complaints immediately
Financials

  • As a job is landed and produced, complete job costing reports within 24 hours of completing an installation
  • Accurately update QuickBooks daily for all income and expenses
  • Track, prepare, and manage timely payment of business-related expenses
Continuous Improvement

  • Attend weekly meetings with the owner at scheduled times
  • Submit the Goal Setting & Review (GS&R) Prep form weekly via email
  • Work weekly and monthly to meet goals
  • Be available to attend training seminars at the owner’s discretion
  • Make decisions and act in accordance with Floor Coverings International's core values and mission
Office Manager Qualifications:

  • Excellent customer service skills
  • Strong communication skills, particularly over the phone
  • Organized, detail-oriented, and able to multi-task
  • Leadership skills to manage installers and handle conflict appropriately
  • Experience in bookkeeping using QuickBooks is a plus
  • Able to work independently without supervision
  • Flooring industry experience preferred but not required
  • Able to maintain organization while working on multiple sites
  • Able to solve problems productively
  • Able to make reasonable decisions
  • Portrays a professional image
Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Operations Manager with Floor Coverings International. 

Apply today and be a part of our success story!
Compensation: $4,000.00 - $5,000.00 per month




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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Why Work for Us?

No experience required
Annual convention in Mexico
Paid training and company car for appointments
Extensive training programs and support
Opportunity for growth and advancement